Terms of Service

§ 1 Who provides the service

ENEROOO is an energy consumption monitoring platform (the “system”) provided by ENEROOO s.r.o., company no. 22193855, registered office at Záblatská 892/104, Heřmanice, 713 00 Ostrava, Czech Republic, entered in the commercial register kept by the Regional Court in Ostrava under file no. C 97599 (the “provider”).

The system runs as a separate instance for each customer — the owner or manager of the buildings (the “instance operator”). An instance may carry their own name and logo. These terms cover the software; the relationship between the instance operator and the provider is governed by a separate contract.

§ 2 Who these terms apply to

These terms apply to everyone who signs in to the system, whatever their role. What a user can see is determined by their assignment to an organisation, a building or a space. A resident sees their own flat, not the flats of others.

§ 3 Account and registration

Registration creates an account, not access to data. A newly registered user sees no building and no meter until an administrator of the respective instance grants them access. Registration alone establishes no claim to any content.

The user is responsible for keeping their password confidential and for actions taken under their account. An account is personal; credentials may not be shared with others, because the scope of access is tied to a person.

We use reCAPTCHA to verify that registration is performed by a human. Details are in the privacy notice.

§ 4 What is not allowed

• Attempting to reach data outside the granted scope — by altering requests, guessing identifiers or any other route.
• Downloading content automatically beyond ordinary use of the application or the provided API, and circumventing its limits.
• Interfering with operation: load testing, vulnerability scanning and similar activities without prior written agreement.
• Using consumption data to trace the behaviour of a specific person for a purpose other than the one the access was granted for.

Fifteen-minute consumption data for a flat makes it possible to infer when someone is at home. The last point therefore applies even to someone whose access is legitimate.

§ 5 Readings, their accuracy and use

The system collects, normalises and displays readings. This does not constitute official metrology: the values depend on the meters, their calibration and on the availability of the transmission path.

Battery-powered devices typically report once a day. A missing value therefore does not mean a fault, and an “offline” state may be nothing more than a consequence of the reporting cadence.

For billing or any other legally significant use, verifying the values is the responsibility of the instance operator. The provider does not warrant the correctness of billing compiled from data in the system.

§ 6 Availability and changes

The service is provided without a guarantee of uninterrupted availability. We announce planned maintenance in advance where the nature of the work allows it.

Features evolve and may change or be removed. Substantial changes that restrict existing use will be announced at least 30 days in advance.

Availability agreed with the instance operator is governed by a separate contract; these terms give an individual user no claim to an SLA.

§ 7 Suspension and termination of an account

An account may be suspended if the user breaches these terms — in particular § 4 — or at the request of the instance operator. The reason for a suspension is recorded and communicated on the next sign-in attempt. An objection can be raised through the contact in § 10.

If the instance operator terminates their contract, access for the users of that instance ends. What happens to the data in such a case is governed by the contract with the instance operator and by the privacy notice.

§ 8 Limitation of liability

The provider is liable for damage caused by a breach of its obligations to the extent laid down by law. It is not liable for damage arising from a user relying on values from the system for billing or another legally significant purpose without verifying them (§ 5), nor for an outage caused by a meter, a transmission path or force majeure.

Consumer rights are not affected by this article. Towards a user who is a consumer, liability is not limited beyond what the law permits.

§ 9 Changes to these terms

We may amend these terms. A new version will be published in the application and users will be informed by e-mail at least 30 days before the change takes effect. Continued use after the effective date is taken as acceptance. Where a change is to the user’s detriment, the user may reject it and stop using the service; we therefore announce such a change so that they can decide before it takes effect.

§ 10 Contact, governing law and disputes

Contact: info@enerooo.com, ENEROOO s.r.o., Záblatská 892/104, Heřmanice, 713 00 Ostrava, Czech Republic.

These terms are governed by the law of the Czech Republic and disputes arising from them are decided by Czech courts. A consumer may also turn to the Czech Trade Inspection Authority as the out-of-court dispute resolution body.